Harrington Home Furniture is committed to giving our customers the best possible service. We understand that your time is very valuable. We ask that you kindly review this information to allow for a professional and efficient completion of your furniture purchase.
Please call us to schedule both customer pick-ups and in-home deliveries. All orders must be paid for before the delivery or pick-up can be scheduled. Cash on delivery (COD) is not accepted. In the event that you are financing your purchase, all financing paperwork must be completed and signed before your delivery or pick up can be scheduled.
Please make arrangements to receive your merchandise within 7 days of purchase or warehouse arrival confirmation. This will help to keep our prices low and minimize any possibility of moving damage, missing parts or other human error. If you request us to store your purchase for more than 7 days, there will be a small storage fee. This fee is calculated at 2% of the purchase value and is charged per week.
SPECIAL ORDERS
Once your furniture arrives at our facility and has been processed, a store representative will call to let you know it is ready to be scheduled for pick-up or delivery. If there are any balances due on your invoices or financing paperwork that needs to be completed, we will ask that you take care of these before we schedule your in-home delivery or pick-up.
CUSTOMER PICK-UPS
Customer pick-ups must be scheduled in advance in order for us to have all pieces, parts, components, etc. ready at our loading dock. We need twenty-four hours notice to insure completeness. When picking up merchandise, the customer is responsible for securing the items into their vehicle. Please bring DOT approved tie downs and furniture blankets. You will also be responsible for any problems that may arise from moving your furniture into your home. If you are not confident that you can safely transport your merchandise, please arrange for a professional to do this. Harrington Home can provide this service at a reasonable rate. We will take the responsibility of transporting the furniture into your home safely and in good condition.
There is a nominal fee for a professional setup of unassembled furniture. A $25.00- fee will be charged in most instances. (Ready to assemble furniture typically includes table and chair sets, bunk beds, futons, etc.)
IN-HOME DELIVERY
If the delivery is scheduled several days or longer in the future, we will confirm a convenient time frame to meet (typically within a three hour time frame). We do this so that we can route the deliveries accurately and be at your home in the time you are anticipating us.
If you request a partial delivery at different times, you will be charged per delivery.
If you cannot be at home at the agreed upon time frame, please call us before 9am that morning and leave a voice mail on the Delivery Extension (#4). If we have already loaded your delivery and left for our route, we will charge an additional delivery fee.
If you need us to dispose of any furniture that your new furniture is replacing, please let us know in advance. Disposal fees begin at $25 per piece and will be added to your invoice.
Drivers are not allowed to move customers’ items other than the furniture being delivered. Our liability insurance only covers our furniture and your residence. Also, our delivery team is only trained in transportation and set-up of furniture that comes from our store. For example, we cannot disassemble and move waterbeds, aquariums, etc. We cannot move, install or plug in TVs and audio equipment, etc.
Please make sure your driveway is large and safe enough for our delivery truck to drive up to your residence, turn around, and drive out. Our trucks are approximately 12.5 feet high and 8.5 feet wide. Check for low lying cables, branches, wires, etc. Also please make sure the pathways in your home are unobstructed and are large enough to bring purchased items through and into the desired location.
Thank you for your time and cooperation. If you have any questions, please call us at 805-464-0420.
